If you are unable to attend the training course you have booked onto, you may substitute your attendance with the name of someone else from your firm.
If you are unable to attend a confirmed course and cannot give the place to someone else in your firm, we may accept the fee paid as payment towards a place on the same or another course that takes place within 6 months following the originally booked event.
Instructor Led Classroom Training
Delegates cancelling a course, changing a pre-booked course date or switching courses, must do so at least 7 working days in advance in order to avoid paying a 50% cancellation fee. If Cancellation notice is received less than 5 working days prior to the course date, the cancellation charge will be 100% of the training fee.
Web based Training
Delegates cancelling a course, changing course date or switching courses, must do so at least 2 working days in advance in order to avoid paying a 50% cancellation fee. If Cancellation notice is received less than 2 working days prior to the course date, the cancellation charge will be 100% of the training fee. Substitutions are also allowed up to 48 hours prior to the class start.
Cancellation by Us
We reserves the right to cancel any training course due to insufficient delegates at least 7 calendar days in advance of the scheduled course date. Notice will be provided with the option to reschedule for a future course date or to receive a full refund of registration fees.
We are not responsible for any expenses incurred by the delegate if a training course is cancelled.
If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the delegate is entitled to reschedule for a future training course.